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Waited 40 minutes for a latte and nobody said sorry.
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Tone ★★★★★UnhappyA wait, no sorry
YOUR REPLYHi Jess, you’re right. 40 minutes is too long, and we’re sorry nobody said so. Your next latte is on us: just mention this at the counter.Copy
ANOTHER WAYThank you for telling us, Jess. A 40-minute wait isn’t OK, and we’ve talked with the team. We’d love to make it up to you.Copy

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