Questions, answered.

BABAV is an omnichannel AI agent for your brand — it works your channels the way a sharp social-and-sales hire would. It reads and replies to DMs, comments, and emails in your voice; writes and posts content; generates video (Veo) and images; runs personalized cold-email outreach; and finds, scores, and tracks leads in a built-in CRM. It runs across 12 channels — Threads, Instagram, Facebook, WhatsApp, YouTube and Gmail, plus TikTok, X, Telegram, Discord, LinkedIn and Twitch. Replies run on Gemini 2.5 Flash.

Solo founders and creator-led brands — roughly 1–10 people — who sell through DMs and email. If you're drowning in DMs, comments, or cold-email opportunities and can't justify a full social ops team, BABAV is built for you.

Those are scheduling tools. BABAV doesn't just schedule — it generates the content, reads incoming messages, replies in your tone, finds and tracks leads, and learns from your knowledge base. It's an autonomous agent, not a post-queue manager.

Yes — that's the Lead Engine. Every inbound DM, comment, and email reply is auto-captured, sentiment- and intent-scored, and dropped into one cross-channel CRM, with hot leads surfaced for you. It also works outbound: the browser extension and discovery tools surface new prospects that you can pipe straight into personalized cold-email sequences. One lead list, every surface.

Yes — there's a simple in-app booking page. Share your link and guests can pick a time from your calendar, and the agent can drop that link into a DM or email when someone wants to talk.

Yes. Beyond the setup wizard and your knowledge base, BABAV learns from your day-to-day feedback: every time you edit, approve, or correct a reply, that signal tunes how it handles your brand going forward. The learning is additive, reversible, and per-brand — your corrections only ever shape your own AI, never anyone else's, and never the base model.

Yes — you can start a 7-day free trial today at app.babav.co. We're actively adding features and channels, so if there's something you need, tell us at support@babav.co.

About fifteen minutes. You connect your channels with one-click OAuth, and a guided setup reads your website to draft your brand voice, FAQs, and offers — you just review and tweak. Set your silence rules and you're live. No call required, no onboarding form.

Not at all. The whole platform is a dashboard. You'll upload some documents, pick tone settings, set a few rules, and click “go live.” If you can use Notion or Slack, you can use BABAV.

Yes — approval mode is one click. The agent drafts everything, queues it, and waits for your thumbs-up. As you trust it more, you can switch specific channels or topics to fully autonomous.

Yes. Upload a CSV of cold-email leads, or export your contacts from an existing CRM (HubSpot, Pipedrive, Airtable, etc.) and import them as a CSV — each row maps into your lead database.

Text generation runs on Gemini 2.5 Flash via Google Vertex AI. Video generation uses Veo. We chose Gemini for its speed and cost at high volume.

You upload sample replies, brand documents, FAQs, and tone guidelines. The agent grounds every output against this knowledge base and runs a final tone-match check. We don't fine-tune models — we ground them. That means you can update your voice in seconds, not retraining cycles.

The agent is configured to refuse to answer questions outside its knowledge base, rather than guess. If someone asks something not covered, it either drafts for human approval or sends a polite “let me check with the team” reply. You can tune the strictness per channel.

Yes. Silence rules let you mute the agent on specific keywords (e.g. “refund”, “lawsuit”), on certain hours (weekends, launch days), or on individual contacts. Those messages get routed to a human automatically.

That's the central design goal. We pass every output through a tone-match scorer and a “giveaway phrase” filter that strips the hallmarks of bot writing — over-explanation, excessive emojis, robotic phrasings. In our own testing across live channels, the replies read as human.

All infrastructure runs on Google Cloud — Cloud Run in us-west1, with Firestore and Cloud Storage encrypted at rest.

All third-party tokens (Meta, Google, WhatsApp and every other channel) are encrypted at rest with AES-256-GCM. The encryption key lives in Google Secret Manager, and tokens are decrypted only in memory when a request needs them — never logged, never shown in plaintext.

No. We don't train any model on your data — not a shared model, not our own, not anyone else's. Your voice is learned for your brand alone, and your knowledge base, replies, and conversation logs stay yours.

Not yet — SOC 2 is on our roadmap, not something we claim today. In the meantime we're glad to walk you through exactly how we handle your data; the Security page has the details.

Yes. Deleting your account purges every record — account, configuration, conversation history, contacts and encrypted tokens — and revokes BABAV's access at Meta and Google. The Data Deletion page lists exactly what's removed.

Start a 7-day free trial at app.babav.co — create your account, connect a channel, and you're running in minutes. A card is required so there's no interruption when you're ready to keep going, but cancel any time inside the 7 days and you're never charged.

After the free trial it's a flat monthly rate set by how many channels you run per brand — the more channels, the cheaper each one gets, and annual billing gives you two months free. On top of that, usage is billed per action, but the first $25 of usage every month is included free, so you only pay beyond that. Every action has a simple published price, you're billed only when it completes successfully, everything lands on one monthly invoice, and it's all capped at a spending limit you set. No prepaid credits, no top-ups, no expirations. See /pricing for the full rate card.

No. Usage is logged only after a successful, completed action. If the Meta or Google API returns an error, our retry logic handles it without billing you. Billing is tied to the success response, not the request — built into the platform from day one.

Yes, right from your dashboard or by emailing support@babav.co. Cancel and you keep access through the end of the period you've paid for. There's no contract and no cancellation fee; usage already consumed isn't refundable.

Yes. Set a monthly spending cap in the dashboard and autopilot pauses when usage hits it. Inbound messages still queue, and you can lift the cap with one click — no surprise bills.

Each brand is priced by its own channel count, and every additional brand is 20% off its price. Add them from your account center, switch between them in a click, and they all bill on one invoice — each with its own voice, channels, and rules. See /pricing for the full breakdown.

Yes. BABAV has a white-label / agency option: run multiple client brands from one account, each with its own channels, voice, and rules, optionally under your own branding and domain. See /white-label for how it works.

Yes. If you'd rather not run it yourself, our Done-for-you tier puts a dedicated operator behind your dashboard — running your channels, holding monthly strategy calls, and continuously optimizing. It's $499/mo or $4,990/yr. Email support@babav.co and we'll scope it; see /pricing for details.

Your six core channels are Threads, Instagram, Facebook, WhatsApp Business, YouTube, and Gmail — your plan price is set by how many of these you run (1–6). On top of those, TikTok, X, Telegram, Discord, LinkedIn, and Twitch are bundled free and don't count toward your channel total: BABAV posts, replies, and mirrors content across them. You connect each one yourself in minutes. Connecting the Meta channels (Threads, Instagram, Facebook, WhatsApp) and Google's (YouTube, Gmail) goes through each platform's official OAuth and app review, so you'll only ever see the channels you can actually connect right now.

An API is in private beta. It exposes the core actions — send message, generate content, fetch leads, update CRM. General availability comes once we're confident in rate limits and SDKs. Email support@babav.co if you want early access.

On the BABAV platform, yes-through-us: we route everything through Google Vertex AI under our enterprise agreement so we can guarantee cost, latency, and data-handling. The exception is Compose, our desktop writing app — it has a one-time bring-your-own-key option (Gemini, OpenAI, or Anthropic) so it runs on your own AI key with no subscription at all.

Today, your contacts and leads can pipe through Zapier or our outbound webhooks. Deeper two-way CRM sync (HubSpot, Salesforce, Pipedrive) is on the roadmap.